TELLER/CSR BACK-UP

DEPARTMENT: Operations
CLASSIFICATION: Non-Exempt
REPORTS TO: Branch Manager
SUPERVISES: None
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POSITION SUMMARY:
Handles all phases of teller operations by conducting financial and other transactions for new and existing customers in a professional, courteous and timely manner according to bank procedures. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Coordinate implementation of updates/enhancements of current recommendations of modifications & required training as needed. Provides exceptional customer service in response to customer needs and requests.

DUTIES:
    1. Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks
    2. Balance cash within teller drawer daily; pull and check teller balances daily
    3. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone
    4. Input and process all new deposit accounts, including customer verification through ChexSystems
    5. Maintain Monetary instruments and Large Currency logs
     6. Process cash advances; Federal tax and spring/fall property taxes; and wire transfers as needed
     7. Processing/Ordering checks and all related products for customers
    8. Completion of quarterly educational assignments
    9. Attendance at monthly Teller meetings as needed
    10. Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed)
    11. Ordering and maintaining branch supplies
     12. Daily settlement of NSF items
    13. Branch vault responsibilities including; ordering weekly and balancing daily
    14. Perform CSR functions as needed. These include New Account Duties as follow
       a. Provide quality customer service through knowledge of bank products and services
        b. Expand and retain bank customer relationships and solicit new relationships from prospective customers
        c. Promote all bank products and services to new and current customers
        d. Educate new and existing customers about features and benefits of bank products and services.  Proactively refer customers to appropriate personnel
      e. Open personal and business accounts while assuring the quality preparation of all proper paperwork

RELATIONSHIPS/QUALIFICATIONS
    1. Responsible to the Branch Manager for the fulfillment of duties assigned
    2. Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, bank products and operations
    3. Detailed oriented
    4. Must have the ability to maintain confidentiality in daily operations and interactions with customers, while being proficient
        with interpersonal relations and communicative skills
    5. Must have the ability to accurately handle transactions and work effectively in a team setting
    6. Ability and commitment to provide exceptional customer service in response to customer needs

WORKING CONDITIONS
    1. Normal office environment
    2. Extended viewing of computer screens
    3. Moderate lifting up to 25 pounds
    4. Repetitive hand and arm movement
    5. Environment may necessitate excessive standing

First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties.