TELLER FLOAT

DEPARTMENT: Retail

CLASSIFICATION: Non-Exempt

REPORTS TO: Regional Branch Manager

SUPERVISES: None

POSITION SUMMARY:

Performs all phases of teller operations by conducting financial and other transactions for new and existing customers in a professional, courteous and timely manner according to bank procedures. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests.

DUTIES:

1. Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks.

2. Balance cash within teller drawer daily.

3. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone.

4. Help to maintain monetary instruments and large currency logs.

5. Process cash advances; spring/fall property taxes; and wire transfers as needed.

6. Processing/Ordering checks and all related products for customers.

7. Completion of educational assignments.

8. Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed).

9. Attendance at Float Teller meetings as needed.

10. Float to various branches to fill teller/receptionist positions as needed temporarily.

11. Provide clerical support to appropriate departments as needed.

12. Responsible for asking questions to determine customer’s potential financial needs and referring them to the appropriate individual.

13. Participate in any sales activities as directed by the Branch Manager or Assistant Branch Manager.

14. Perform other duties as assigned.

     

RELATIONSHIPS/QUALIFICATIONS:

1. Responsible to the Regional Branch Manager for the fulfillment of duties assigned.
2. Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, bank products and operations.
3. Must have the ability to maintain confidentiality in daily operations and interactions with customers.
4. Must have the ability to accurately process transactions and work effectively in a team setting.
5. At least one year of cash handling experience preferred.

WORKING CONDITIONS:

1. Normal office environment.

2. Extended viewing of computer screens.

3. Moderate lifting up to 25 pounds.

4. Repetitive hand and arm movement.

5. Environment may necessitate excessive standing.

    

   First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties.