CSR/Teller - Float
Summary
Title: | CSR/Teller - Float |
---|---|
ID: | 1165 |
Branch/Location: | Terre Haute |
Availability: | Full Time |
Department: | Branch Operations |
Job Type: | Non-Exempt (hourly) |
Description
CUSTOMER SERVICE REPRESENTATIVE/TELLER FLOAT - BRANCH
DEPARTMENT: Operations
CLASSIFICATION: Non-Exempt
REPORTS TO: Branch Manager
SUPERVISES: None
POSITION SUMMARY:
DUTIES:
WORKING CONDITIONS:
DEPARTMENT: Operations
CLASSIFICATION: Non-Exempt
REPORTS TO: Branch Manager
SUPERVISES: None
POSITION SUMMARY:
Handles all phases of CSR and teller operations by conducting financial and other transactions for new and existing customers in a professional, courteous and timely manner according to bank procedures. Assist with receptionist responsibilities as needed. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests.
DUTIES:
- Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks
- Balance cash within teller drawer daily; pull and check teller balances daily
- Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone
- Maintain Monetary instruments and Large Currency logs
- Process cash advances; Federal tax and spring/fall property taxes; and wire transfers as needed
- Processing/Ordering checks and all related products for customers
- Attendance at monthly Teller meetings (as needed)
- Completion of quarterly compliance and other on-line educational assignments
- Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed)
- Float to various branches to fill teller/CSR positions as needed temporarily
- Provide clerical support to appropriate departments as needed
- Perform CSR functions as needed. These include New Account Duties as follow:
- Provide quality customer service through knowledge of bank products and services
- Expand and retain bank customer relationships and solicit new relationships from prospective customers
- Promote all bank products and services to new and current customers
- Educate new and existing customers about features and benefits of bank products and services.Proactively refer customers to appropriate personnel
- Open personal and business accounts while assuring the quality preparation of all proper paperwork
RELATIONSHIPS/QUALIFICATIONS:
- Responsible to the Branch Manager for the fulfillment of duties assigned
- Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, bank products and operations
- Must have the ability to maintain confidentiality in daily operations and interactions with customers, while being proficient with interpersonal relations and communicative skills
- Must have the ability to accurately handle transactions and work effectively in a team setting
WORKING CONDITIONS:
- Normal office environment
- Extended viewing of computer screens
- Moderate lifting up to 25 pounds
- Repetitive hand and arm movement
- Environment may necessitate excessive standing
This opening is closed and is no longer accepting applications