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Job Openings >> CSR/Teller - Float
CSR/Teller - Float
Summary
Title:CSR/Teller - Float
ID:1165
Branch/Location:Terre Haute
Availability:Full Time
Department:Branch Operations
Job Type:Non-Exempt (hourly)
Description
CUSTOMER SERVICE REPRESENTATIVE/TELLER FLOAT - BRANCH
                                                                                        
DEPARTMENT:  Operations
CLASSIFICATION:  Non-Exempt
REPORTS TO: Branch Manager
SUPERVISES:  None
 

POSITION SUMMARY:
Handles all phases of CSR and teller operations by conducting financial and other transactions for new and existing customers in a professional, courteous and timely manner according to bank procedures.  Assist with receptionist responsibilities as needed. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations.  Provides exceptional customer service in response to customer needs and requests.

 DUTIES:
  1. Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks
  2. Balance cash within teller drawer daily; pull and check teller balances daily
  3. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone
  4. Maintain Monetary instruments and Large Currency logs
  5. Process cash advances; Federal tax and spring/fall property taxes; and wire transfers as needed
  6. Processing/Ordering checks and all related products for customers
  7. Attendance at monthly Teller meetings (as needed)
  8. Completion of quarterly compliance and other on-line educational assignments
  9. Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed)
  10. Float to various branches to fill teller/CSR positions as needed temporarily
  11. Provide clerical support to appropriate departments as needed
  12. Perform CSR functions as needed.  These include New Account Duties as follow:
  13. Provide quality customer service through knowledge of bank products and services
  14. Expand and retain bank customer relationships and solicit new relationships from prospective customers
  15. Promote all bank products and services to new and current customers
  16. Educate new and existing customers about features and benefits of bank products and services.Proactively refer customers to appropriate personnel
  17. Open personal and business accounts while assuring the quality preparation of all proper paperwork

RELATIONSHIPS/QUALIFICATIONS:

  1. Responsible to the Branch Manager for the fulfillment of duties assigned
  2. Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, bank products and operations 
  3. Must have the ability to maintain confidentiality in daily operations and interactions with customers, while being proficient with interpersonal relations and communicative skills 
  4. Must have the ability to accurately handle transactions and work effectively in a team setting
 
WORKING CONDITIONS:
  1. Normal office environment
  2. Extended viewing of computer screens
  3. Moderate lifting up to 25 pounds
  4. Repetitive hand and arm movement
  5. Environment may necessitate excessive standing
This opening is closed and is no longer accepting applications
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