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Branch Manager - Kokomo
Summary
Title:Branch Manager - Kokomo
ID:1191
Branch/Location:Kokomo South
Availability:Full Time
Department:Branch Operations
Job Type:Exempt (salaried)
Description
BRANCH MANAGER - Kokomo, Indiana (South Branch)

DEPARTMENT: Operations
CLASSIFICATION: Exempt
REPORTS TO: Regional Branch Manager
SUPERVISES: ISR, CSR and Tellers

POSITION SUMMARY:
The Branch Manager position administers management for a full service, profitable branch for First Farmers Bank & Trust. Supervising branch retail staff and providing input on different committees as needed throughout the year is required. This position must assist customers in providing detailed knowledge of bank products and services, articulate the benefits and conditions of these services and cross sell products to new and current clients as needed. Driving new sales opportunities into the branch through outside selling is required.

DUTIES:
1. Manage overall branch operations including but not limited to;
a. Scheduling branch staff
b. Develop job responsibilities for each employee at your branch
c. Have monthly meetings with your staff to discuss sales opportunities and operational issues
2. Establish and help attain internal performance objectives for your branch
3. Develop an outside calling strategy to build new relationships for the bank
4. Conduct targeted sales calls, through in-person contact as well as via phone conversations
5. Contribute to the interaction with other bank departments, to include but not limited to Commercial Loan Officers, Mortgage Officers, Wealth Management, and SCI Leasing to leverage sales
opportunities
6. Provide quality customer service through knowledge of bank products and services
7. Expand and retain bank customer relationships and solicit new relationships from prospective customers
8. Educate new and existing customers about features and benefits of bank products and services. 
Proactively refer customers to appropriate personnel
9. Increase the deposit base of the branch within the parameters of authority
10. Investigate competitive offerings in your market
11. Review and provide reports to management including
a. Branch totals for deposit and loan volume
b. Teller cash difference
c. Total cash for your branch
d. Matured CD reports
e. Past due safe deposit boxes
12. Provide support with consumer and mortgage loan inquiries, including taking the application, 
and insure this information is forwarded to the appropriate loan officer
13. Assist loan officers with past due customer information for your branch
14. Pull past due report for loans
15. Approve daily settlement payments of overdrafts for your branch
16. Oversee the maintenance items for your branch
17. Assist tellers and CSR’s in peak times to expedite the work flow
18. Assist in counting tellers out when they are off more than $100 or with surprise audit counts
19. Test the branch security equipment and investigate security issues as needed
20. Coordinate training of staff on all bank products and services on an ongoing basis
21. Maintain customer contact and handle customer complaints
22. Ensure the branch stays in compliance of all applicable federal and state regulations
23. Ensure completion of all quarterly compliance and training classes
24. Build and insure employee and customer satisfaction levels are met
25. Handle staff reviews for your branch
26. Attend all Branch Manager meetings


RELATIONSHIPS/QUALIFICATIONS:
1. Responsible to the Regional Branch Manager for the fulfillment of duties assigned
2. Will have contact with the customers and public
3. Ability to manage branch-banking personnel engaged in retail operations to achieve profit, 
growth and customer service objectives within Bank policy guidelines
4. Previous experience in retail banking, sales and staff management preferred
5. Requires sound knowledge of established procedures, methods and practices, and extensive knowledge of customer base
6. Good sales and computer skills, and a proven ability to develop business opportunities are necessary
7. Should be analytically minded and possess good judgment
8. Must demonstrate sales, management, communication, and interpersonal skills
9. Maintain relationships within the business community including participation with community organizations and community projects


WORKING CONDITIONS:
1. Normal office environment
2. Extended viewing of computer screens
3. Moderate lifting up to 25 pounds
4. Environment may necessitate excessive standing
5. Repetitive hand and arm movement
6. Moderate business traveling

First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties.

 
This opening is closed and is no longer accepting applications
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