CSR/Teller
Summary
Title: | CSR/Teller |
---|---|
ID: | 1068 |
Branch/Location: | Sheridan |
Availability: | Full Time |
Department: | Branch Operations |
Job Type: | Non-Exempt (hourly) |
Description
CUSTOMER SERVICE REPRESENTATIVE/TELLER
DEPARTMENT: Operations
CLASSIFICATION: Non-Exempt
REPORTS TO: Branch Manager/Asst. Branch Manager
SUPERVISES: None
POSITION SUMMARY:
This position combines both advanced new accounts skills along with handling all phases of teller operations. They are also required to know the various products offered at the bank and have the ability to articulate the benefits and conditions of those services. This position must assist customers in providing detailed knowledge of bank products and services, and cross sell products to new and current clients as needed.
DUTIES:
General Duties
1. Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks
2. Balance cash within teller drawer daily; pull and check teller balances daily
3. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone
4. Input and process all new deposit accounts, including customer verification through ChexSystems
5. Maintain Monetary instruments and Large Currency logs
6. Process cash advances; Federal tax and spring/fall property taxes; and wire transfers as needed
7. Processing/Ordering checks and all related products for customers
8. Attendance at monthly Teller meetings (as needed)
9. Completion of quarterly BVS educational assignments
10. Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed)
11. May be asked to assist with ordering and maintaining branch supplies
12. May be asked to assist with daily settlement of NSF items
13. May be asked to assist with ATM duties including; balancing, maintaining and supplying as needed; sometimes on call after hours
New Account Duties
1. Provide quality customer service through knowledge of bank products and services
2. Expand and retain bank customer relationships and solicit new relationships from prospective customers
3. Promote all bank products and services to new and current customers
4. Educate new and existing customers about features and benefits of bank products and services. Proactively refer customers to appropriate
personnel
5. Open personal and business accounts while assuring the quality preparation of all proper paperwork
RELATIONSHIPS/QUALIFICATIONS:
1. Responsible to the Branch Manager/Asst. Branch Manager for the fulfillment of duties assigned
2. Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank
products, and operations
3. Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail
4. This position requires dedication to customer service, by responding in a professional manner to customer questions and problems
5. Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting
WORKING CONDITIONS:
1. Normal office environment
2. Extended viewing of computer screens
3. Moderate lifting up to 25 pounds
4. Repetitive hand and arm movement
5. Environment may necessitate excessive standing
First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties.
DEPARTMENT: Operations
CLASSIFICATION: Non-Exempt
REPORTS TO: Branch Manager/Asst. Branch Manager
SUPERVISES: None
POSITION SUMMARY:
This position combines both advanced new accounts skills along with handling all phases of teller operations. They are also required to know the various products offered at the bank and have the ability to articulate the benefits and conditions of those services. This position must assist customers in providing detailed knowledge of bank products and services, and cross sell products to new and current clients as needed.
DUTIES:
General Duties
1. Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks
2. Balance cash within teller drawer daily; pull and check teller balances daily
3. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone
4. Input and process all new deposit accounts, including customer verification through ChexSystems
5. Maintain Monetary instruments and Large Currency logs
6. Process cash advances; Federal tax and spring/fall property taxes; and wire transfers as needed
7. Processing/Ordering checks and all related products for customers
8. Attendance at monthly Teller meetings (as needed)
9. Completion of quarterly BVS educational assignments
10. Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed)
11. May be asked to assist with ordering and maintaining branch supplies
12. May be asked to assist with daily settlement of NSF items
13. May be asked to assist with ATM duties including; balancing, maintaining and supplying as needed; sometimes on call after hours
New Account Duties
1. Provide quality customer service through knowledge of bank products and services
2. Expand and retain bank customer relationships and solicit new relationships from prospective customers
3. Promote all bank products and services to new and current customers
4. Educate new and existing customers about features and benefits of bank products and services. Proactively refer customers to appropriate
personnel
5. Open personal and business accounts while assuring the quality preparation of all proper paperwork
RELATIONSHIPS/QUALIFICATIONS:
1. Responsible to the Branch Manager/Asst. Branch Manager for the fulfillment of duties assigned
2. Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank
products, and operations
3. Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail
4. This position requires dedication to customer service, by responding in a professional manner to customer questions and problems
5. Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting
WORKING CONDITIONS:
1. Normal office environment
2. Extended viewing of computer screens
3. Moderate lifting up to 25 pounds
4. Repetitive hand and arm movement
5. Environment may necessitate excessive standing
First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties.
This opening is closed and is no longer accepting applications