INTERNAL SUPPORT REPRESENTATIVE/TELLER

DEPARTMENT: Operations
CLASSIFICATION: Non-Exempt
REPORTS TO: Branch Manager/Asst. Branch Manager
SUPERVISES: None

POSITION SUMMARY:
Handles all phases of teller operations by conducting financial and other transactions for new and existing customers in a professional, courteous and timely manner according to bank procedures. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests. This position also manages all functions of the teller line, while orchestrating day-to-day operations to ensure a highly efficient, productive, and well-organized teller line.

DUTIES
    1. Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks
    2. Balance cash within teller drawer daily; pull and check teller balances daily
    3. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone
    4. Input and process all new deposit accounts, including customer verification through ChexSystems
    5. Ensure and oversee daily Teller balancing
    6. Ensure Teller line is in compliance with all established policies, and procedures
    7. Maintain accurate records and secure control of vault inventories, cash and other negotiable items. Maintain adequate
        supplies of all inventories
    8. Process cash advances; Federal tax and spring/fall property taxes; and wire transfers as needed
    9. Processing/Ordering checks and all related products for customers
    10. Attendance at monthly Teller meetings (as needed)
    11. Completion of quarterly BVS educational assignments
    12. Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed)
    13. Ordering and maintaining branch supplies
    14. Assist with daily settlement of NSF items
    15. ATM duties including; balancing, maintaining and supplying as needed; sometimes on call after hours
    16. Branch vault responsibilities including; ordering weekly and balancing daily
    17. Notary Public responsibilities
    18. Assist with supervision of staff time cards & scheduling
    19. Administrative assistance to branch manager as needed

RELATIONSHIPS/QUALIFICATIONS
    1. Responsible to the Branch Manager/Asst. Branch Manager for the fulfillment of duties assigned
    2. Skills needed include strong cash handling abilities, knowledge of appropriate government 
         regulations, bank products and operations
    3. Must have the ability to maintain confidentiality in daily operations and interactions with customers, 
         while being proficient with interpersonal relations and communicative skills
    4. Must have the ability to multi-task and work effectively in a team setting

WORKING CONDITIONS
    1. Normal office environment
    2. Extended viewing of computer screens
    3. Moderate lifting up to 25 pounds
    4. Repetitive hand and arm movement
    5. Environment may necessitate excessive standing

First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties.