IT SUPPORT

DEPARTMENT: Information Technology
CLASSIFICATION: Non-Exempt
REPORTS TO: IT Administrator
SUPERVISES: None

POSITION SUMMARY:
Provides support to software users; responds to and diagnoses problems, including problem recognition, researches and solves problems; responsible for operational procedures on computer and maintenance of computer hardware.

DUTIES:
Provide assistance for the following in IT
    1. General support of user/password resets for bank
    2. Set up new pcs, replace old pcs
    3. General response of filling orders for supplies, such as toner cartridges, ink cartridges for branch capture machines, etc
    4. Monthly review of bank’s website to verify all functions operational
    5. Periodically setup of webex for other departments
    6. Manage and periodically archive log files from specific applications required to maintain
    7. Other responsibilities as assigned
    8. Main support/for liaison on all projects directed by the Project Manager
    9. Main support for Biscom Secure File Delivery App.
    10. Main responsibility to work with implementation of new projects

RELATIONSHIPS/QUALIFICATIONS:
1. Responsible to the IT Administrator for the fulfillment of duties assigned
2. Will have contact with the customers and public
3. This contact is to be in a manner that will further enhance the overall efforts of the bank
4. Excellent oral, written and verbal skills are required
5. The ability to interact positively with customers and bank associates at all levels, and excellent organizational skills, creativity, and self-motivation is desired
6. Will be called on from time to time to participate with community organizations and community projects

WORKING CONDITIONS:
1. Normal office environment
2. Extended viewing of computer screens
3. Moderate lifting up to 30 pounds
4. Repetitive hand and arm movement
5. Moderate business traveling

First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties.